Refund policy

A. Shipping Information
1. Delivery Area
We ship worldwide, provided that no
delivery restrictions are specified in the respective product listing or during the ordering process.
Note: Are there any countries to which we do not ship? If so, please list them specifically.

2. Shipping Providers
Depending on the production facility, destination country, size, weight, value, and packaging requirements,
shipments are handled by appropriate shipping carriers, art transport companies, or logistics partners.
Shipping carriers: specific shipping carriers / art transport companies / logistics partners
In individual cases, shipping may be handled directly by the respective artist, partner, or a
transportation service provider commissioned by them.

3. Shipping Costs
Shipping costs are displayed separately during the ordering process.
Shipping costs may depend, in particular, on the delivery address, pickup address, size, weight, material,
packaging requirements, shipping insurance, and destination country.

4. Delivery Times
The delivery time is specified in the respective product description or in the order confirmation.
For items that are immediately available, the delivery period begins upon receipt of payment.
For custom-made items, personalized works, or commissioned pieces, the delivery time begins only after
all details necessary for production have been fully clarified and after receipt of payment or
after receipt of an agreed-upon down payment.
International deliveries may be delayed due to customs clearance, import procedures, local delivery conditions, or other circumstances beyond our control.

5. Customs Duties, Import Sales Tax, and Local Taxes
For shipments outside the European Union, customs duties, import sales tax, local taxes,
fees, or other public charges may apply.
These costs are to be borne by the customer, unless they are expressly covered by GEO
Gallery during the ordering process.
The customer is responsible for complying with the import regulations of the destination country.

B. Cancellation Policy for Consumers

Right of Withdrawal
Consumers have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which the consumer or a third party
designated by the consumer—other than the carrier—took possession of the goods.
If multiple items were ordered as part of a single order and are delivered separately,
the withdrawal period is fourteen days from the day on which the consumer or a
third party designated by the consumer, who is not the carrier, took possession of the last item.
To exercise the right of withdrawal, the consumer must notify us, GEO Gallery Berlin GmbH, c/o Alisik,
Ostpreußendamm 114, 12207 Berlin, Germany, email: info@geogalleryberlin.de
phone: Phone Number, by means of a clear statement—for example, by letter or email—regarding
their decision to cancel this contract.
The consumer may use the attached model withdrawal form for this purpose, although this is not
mandatory.
To meet the withdrawal deadline, it is sufficient for the consumer to send the notification regarding the exercise
of the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal
If the consumer withdraws from this contract, we must refund all payments we have received from the consumer,
including delivery costs, with the exception of any additional costs resulting from
the consumer’s choice of a delivery method other than the least expensive standard delivery option
standard delivery, without undue delay and no later than fourteen days from the day
on which we received notice of the cancellation of this contract.
We will use the same payment method for this refund that the consumer used for the
original transaction, unless expressly agreed otherwise
with the consumer. Under no circumstances will the consumer be charged any fees
in connection with this refund.
We may withhold the refund until we have received the goods back or until the
consumer has provided proof that he has returned the goods, whichever
occurs first.

The consumer must return or hand over the goods to us or to the return address we have
provided immediately and, in any case, no later than fourteen days from the
date on which the consumer notified us of the cancellation of this contract.
The deadline is met if the consumer ships the goods before the fourteen-day period expires.
Return address: Return address
The consumer shall bear the direct costs of returning the goods, unless otherwise specified during the ordering process
or in a separate agreement.
For goods that, due to their nature, cannot be returned by regular mail,
in particular large-format, heavy, particularly fragile, or insured works of art,

the consumer shall bear the direct costs of return. The amount of the return shipping costs depends
in particular on the size, weight, value, packaging requirements, shipping insurance, pickup location,
and destination country.
The consumer is only liable for any loss in value of the goods if this
loss in value is attributable to handling of the goods that was not
necessary for inspecting their nature, characteristics, and functionality.

B. Exclusion of the Right of Withdrawal for Custom-Made ProductsThe right of withdrawal does not apply to contracts for goods that are not prefabricated and for which
the consumer’s individual selection or specification is decisive for their manufacture, or that
are clearly tailored to the consumer’s personal needs.
This applies in particular to works of art, design objects, or other works that are expressly identified as
custom-made products, commissioned works, personalized works, or works manufactured individually
according to the customer’s specifications.
For such products, the customer is specifically informed—prior to placing the order, either in the respective product listing or during the
ordering process—that no right of withdrawal applies.

C. Sample Withdrawal Form
If you wish to withdraw from the contract, please fill out this form and return it
to: GEO Gallery Berlin GmbH, c/o Alisik, Ostpreußendamm 114, 12207 Berlin, Germany, Email: info@geogalleryberlin.de
You can access the Sample Withdrawal Form via the link below
https://geogalleryberlin.de/pages/experiences

D. Return and Complaint Policy
1. Returns Under the Right of Withdrawal
Consumers may withdraw from the contract in accordance with the withdrawal policy, provided there is no
statutory exclusion of the right of withdrawal.
The goods must be returned with care, if possible in the original packaging or in equivalent
packaging suitable for transport.
For works of art, large-format, fragile, or valuable items, care must be taken to ensure suitable
packaging and, if necessary, insured return shipping.

2. There are no prerequisites for exercising statutory rights
Contacting GEO Gallery prior to returning an item is not a prerequisite for consumers
to effectively exercise their right of withdrawal or statutory rights regarding defects.

However, to ensure better tracking and a smooth process, we ask that you notify us of returns in advance by email at info@geogalleryberlin.de 

3. Complaints and Shipping Damage
If an item has been damaged, is defective, or was delivered incorrectly, we ask the customer to
contact us as soon as possible.
Please provide the following information if possible:
Order number
Brief description of the problem
Photos of the merchandise
Photos of the inner and outer packaging
Photos of the shipping label
Proof of delivery or damage report from the shipping carrier, if available
For consumers, this cooperation is not a prerequisite for asserting statutory
rights.

4. Rights Regarding Defects
In the case of defective goods, the statutory rights regarding liability for defects apply.
For works of art, handmade items, vintage items, or one-of-a-kind pieces, variations typical of the item’s age,
material, manufacturing process, or art form do not constitute a defect, provided they are
specified in the product description, are customary for the type of work, or are recognizable to the customer.
5. Refunds
Refunds are generally issued via the same payment method used for the original payment,
unless expressly agreed otherwise.
A refund may be withheld until the goods have been received by us or at the return address
we have specified, or until the customer has provided proof of return.
Effective: June 15, 2026